We Care Guarantee

Tickets are only valid for a single return visit to London Zoo, within two calendar months of the original visit date, for exactly the same tickets purchased originally. For example, one adult and one child.

Free return visits will only be accepted upon presentation of the original tickets, either digitally or on paper, with a valid photographic ID for the lead booker. Return visits under this guarantee have no cash value and cannot be transferred to somebody else.

You cannot re-visit more than once under this guarantee. If there is another impact on visitor experience such as multiple exhibit closures or extensive power cuts on your return visit, you will not be entitled to another free visit.

The date of your original tickets must be an eligible day, as determined by London Zoo. Eligible dates will be available on this webpage, from the next working day.

No cash alternative is available, tickets cannot be re-sold or exchanged.

The Guarantee only applies to London Zoo admission tickets booked in advance through the London Zoo website. School visits, Member visits, Universal Credit tickets and tickets booked through a third party are excluded from this promotion. 

The We Care Guarantee does not apply to special events or experiences, including, but not limited to, Zoo Nights, Meet the Animals, London Zoo Lodges and Keeper for a Day.

Return visits are subject to availability. London Zoo has the right to refuse entry and withdraw the We Care Guarantee offer at any time. Qualifying days will be determined by London Zoo and that decision is final.