Register your interest for Meet Santa tickets
Tickets for Meet Santa at London Zoo will go on sale soon. Meet Santa tickets are strictly limited and we expect demand to be high, so we're asking visitors to register their interest using the form below.
Please note: Ticketing links and details on how to book will only be emailed to those who have registered their interest. Gold members, Fellows, and Patrons who have registered will get priority access on the day of the ticket release.
Please ensure your details are correct before pressing submit. You must tick the marketing consent box on the form below to receive the ticket links via email. If you are a Gold member, Fellow or Patron, please ensure you use the email address associated with your account to ensure you receive the correct email.
This form will only register your interest in Meet Santa tickets at London Zoo. If you’re interested in attending our Whipsnade event, please register for Whipsnade Zoo here.
All visitors will need a valid Zoo ticket or ZSL membership, in addition to any Meet Santa ticket, in order to enter the Zoo. Members, Fellows and Patrons will be granted Zoo entry on arrival simply by showing their membership card.
TICKETS COMING SOON!
Meet Santa – £15.50
Little ones will get a sprinkling of Christmas magic as they learn what it takes to become one of Santa’s helpers in our elf school, before meeting Santa in his magical grotto at the heart of the Zoo. Every child will receive a very special early Christmas gift to take home.
Weekends from 2 December, then 16-24 December.
Gold member, Patron and Fellow Exclusive Meet Santa Sessions will run 25-26 November and selected session times on other dates.
If you are a Gold member, Patron or Fellow and have registered your interest, you will receive an email to book one of these exclusive sessions.
Meet Santa Relaxed Sessions – £15.50
These sessions include the same experience as standard Meet Santa sessions, but with dimmed lighting, quieter sounds and other sensory stimulation to make the area feel more relaxed, specifically designed for those with additional needs.
2, 3 and 21 December.
Please be considerate of your fellow bookers and only book these sessions if you need them as there’s strictly limited availability.
Upgraded Meet Santa – £40 Child / £15 Adult
A really special treat, little ones will love a cosy storytelling session with Mrs Claus, plus there’s marshmallow toasting with a hot* drink and a 30-minute Zoo tour for everyone. And of course, every child meeting Santa in his grotto and taking away a Christmas gift.
*Cold alternative available for our littlest guests.
Total experience approximately 2hrs. Weekends from 25 November, then 16-24 December.
Also available as a relaxed session on 2 and 3 December. Please be considerate of your fellow bookers and only book these relaxed sessions if you need them as there’s strictly limited availability.
Meet Santa VIP Breakfast – £42.50 Child / £21.50 Adult
Our elves will sneak you into the Zoo at 8am, before normal opening, for a special VIP Breakfast with Mrs Claus. Then you’ll head to meet Santa in his grotto and enjoy a special tour of the Zoo.
Weekends from 25 November, then 16-24 December.
Important Information
- Members, Fellows and Patrons will be granted Zoo entry on arrival simply by showing their membership card. Child members wanting to see Santa will need a Meet Santa ticket. Membership alone only provides access to the Zoo.
- All other visitors, including Under 3s and any non-members accompanying members, will need a valid Zoo ticket in addition to any Meet Santa ticket in order to enter the Zoo.
- A Meet Santa ticket alone does not include Zoo admission.
- For Meet Santa a maximum of 3 children can be added per booking onto a single time slot. If you require more than 3 Meet Santa tickets, you will need to book more than one slot to allow everyone to have enough time with Santa. If two slots are booked within the same session time, you can all still enter the grotto together.
- Babes in arms are welcome with their parent/guardian/carer – no ticket is required. However, if you wish for them receive a gift or participate in the experience in any way, you must book them an Under 3s Meet Santa ticket.
- Zoo admission T&Cs apply.
Meet Santa Frequently Asked Questions
Meet Santa runs on weekends and school holiday dates between 25 Nov and 24 Dec at London Zoo. Upgraded sessions, VIP breakfast and relaxed sessions are available on a limited number of dates. Please see page above for full details and to check availability.
Gold member, Fellow and Patron exclusive sessions are happening all day on the 25 and 26 November at London Zoo and the 10am session on other dates. This includes a Gold member, Fellow and Patron exclusive relaxed session on 26 November.
Please see descriptions and latest availability higher up this page.
We appreciate that the Zoo and our events can be quite loud or overwhelming for some visitors. Our Meet Santa Relaxed Sessions offer visitors with additional needs a more comfortable experience. This may mean less lighting, reduced noise, and off-peak times to limit the number of visitors on site.
There’s a maximum of three children per booking, but if you wanted to book for more children, you’d just need to make two online bookings. If booked into the same time slot, we’ll do our best to allow the children to enter together; the limit per booking just allows us to manage the time slots and capacities of the event.
At London Zoo there’s no limit on accompanying adults. You can include up to two free adult tickets when you make your Meet Santa booking. If you’d like to have more than two adults attend the grotto session, please just mention this to the team on the day.
If you don’t wish for them to meet Santa or receive a gift (e.g. babes in arms), they do not need a ticket. If you wish for them to participate in the experience in any way, you must book them an Under 3s Meet Santa ticket.
The Meet Santa ticket alone does not include Zoo admission.
Members, Fellows and Patrons will be granted Zoo entry on arrival simply by showing their membership card. Child members wanting to see Santa will need a Meet Santa ticket. Membership alone only provides access to the Zoo.
All other visitors, including Under 3s and any non-members accompanying members, will need a valid Zoo ticket in addition to any Meet Santa ticket in order to enter the Zoo.
The Meet Santa experience will be inside, however there may be a short wait outside while waiting for your grotto timeslot. Those who have upgraded Meet Santa tickets will also be outside for the special tour of the Zoo.
Meet Santa and Meet Santa relaxed sessions will last 30 minutes in total, during which time each booked group will have their own exclusive meeting with Santa. Upgraded Meet Santa will last approximately 1.5-2hrs. Meet Santa VIP Breakfast at London Zoo Sessions will last up to 2 hours (8am-10am).
Meet Santa is fully accessible and there will be also be accessible benches available for the crafts.
Once a session time has sold out, unfortunately we won't be able to release any more tickets for that session. On rare occasions we may be able to add extra dates and if we do so, these will be available on the same booking links – please check this website for any updates.
Santa will be making pop-up appearances around London Zoo during our Christmas event so there’s a chance little ones may still see Santa from a distance. However, this does not include any of the grotto experience, in-person meet and greet, crafts or present, and is at unscheduled times throughout the day so cannot be guaranteed.
Tickets are non-refundable and non-transferable. Tickets are only valid at the Zoo the booking was made for.
Confirmation emails can take a little while to come through so please be patient and check Junk or Spam folders. If there’s still nothing, you can access your booking details and download your tickets using your booking number and email address through the SEE Tickets customer support centre:
https://zsllondonzoo.seetickets.com/customerservice
If you have already made a booking and have a query about your booking, please quote your booking reference in the SEE Tickets Customer Service portal:
https://zsllondonzoo.seetickets.com/customerservice
If you do not already have a booking and your question is not answered in the FAQs, contact ZSL’s Supporter Contact team on 0344 225 1826 or [email protected].
