ZooTown is a brand new indoor role play adventure for kids in the heart of London Zoo.
We're excited to bring you an immersive role play experience at London Zoo designed for curious kids aged up to 8.
Children can unlock a world of possibilities as they play their way through the adventure, learn new skills, and get hands-on with a whole host of costumes, toys and interactives.
What roles can kids try?
The vibrant miniature Zoo town represents all of the goings-on at London Zoo. Stepping into the shoes of zookeepers, conservationists, scientists, vets, posties, presenters and more, children have the opportunity to test out the many roles it takes to make the zooniverse go round and make our global conservation work possible.
Imaginations at the ready, kids can fly around the world to track animals in the Field Camp, carry out vital health checks in the Vet Hospital, deliver the zoo mail, get their hands dirty in the Keeper Kitchen… and lots more!
ZooTown gives us an amazing opportunity to show our youngest visitors how everyone at ZSL – be they working in the Zoo café or monitoring animal populations in remote forests – is a conservationist, and they can grow up to be one too.
Where can I find ZooTown?
ZooTown is in the heart of London Zoo! We've transformed one of the Zoo's historic buildings, our former Reptile House, and given it a new lease of life as this exciting town. We do still have reptiles and amphibians - visit them in their new home.
Zoo Town is free for ZSL’s Gold Members!
Get a whole year of wonder-full visits with our membership packages.
Need to know
- Tickets must be bought online for ZooTown entry, no entry will be granted without a valid ZooTown ticket. Tickets will be scanned at the ZooTown entrance.
- Zoo admission is not included in your ZooTown booking and you must have a valid Zoo ticket or membership to enter the Zoo.
- Children will need to be accompanied by adults aged 18 years or over.
- All tickets will be bookable online in advance, up to three days ahead of your visit.
- ZSL Gold members, Fellows and Patrons will be FREE. Tickets for all other visitors will cost £1.
- Visitors will need to arrive 5-10 minutes before the start of your play session. Due to high demand and in the interest of fairness to all our guests, if visitors do not arrive within 10 minutes of the session start time, their ZooTown places may be resold to visitors at the ZooTown entrance. Doors close ten minutes after the session start time and latecomers may not be admitted. Refunds are not available for missed sessions or late arrivals.
ZooTown map
As you enter ZooTown, you'll find a handy map of the play space to help you plan out your session.
ZooTown FAQ's
ZooTown is a brand new indoor role play adventure for kids in the heart of London Zoo aimed at children aged up to 8. Children can unlock a world of possibilities as they play their way through the adventure, learn new skills, and get hands-on with a whole host of costumes, toys and interactives.
ZooTown is based inside London Zoo in what was previously our Reptile House, close to our main entrance. Please note that you will need a valid admission ticket or membership to attend your ZooTown session.
If you are trying to book and no dates are appearing, it may be that the date is now sold out. Please note that tickets are released daily at 10:30am, three days in advance. ZooTown will be closed on the following dates as our team completes a full deep clean to keep everything fresh and safe:
- Monday 23 March 2026
- Monday 27 April 2026
- Monday 18 May 2026
- Monday 22 June 2026
- Thursday 16 July 2026
- Monday 7 September 2026
- Monday 5 October 2026
- Monday 9 November 2026
- Monday 7 December 2026
While ZooTown is best suited to children aged up to 8, every child is welcome in ZooTown.
Babes in arms have a separate ticket category to help us manage the play experience for the other children. Please book a playing child ticket for all other children.
Children will need to be accompanied by adults aged 18 years or over.
Yes, all visitors will need a valid admission ticket or membership to attend their ZooTown booking, as ZooTown is based inside London Zoo.
You can book your ZooTown session up to 3 days in advance. Our website will update at 10.30am each day. Tickets are subject to availability and during peak times may sell out quickly. If you do not see a date, it will be unavailable/sold out.
Online ticket sales for the same day stop at 9am, to help our Zoo teams manage ZooTown.
There may be some availability on the day (bookable at the kiosk near the ZooTown entrance), but this cannot be guaranteed.
We currently do not offer relaxed sessions at ZooTown. This is something we are hoping to introduce soon. For families who prefer quieter sessions, we recommend attending on an early morning slot on a weekday during term-time.
ZooTown is fully accessible for all visitors, including those in wheelchair and mobility scooter.
Each ZooTown session is 45 minutes long, starting from the published session start time.
If you would like to visit twice in the same day, simply make a second booking online. Please note if you have booked back-to-back sessions, you will need to leave and re-enter again as play equipment is reset between sessions.
ZooTown tickets are non-exchangeable and non-refundable so we are unable to amend any bookings. We encourage you to select your ZooTown date and time carefully.
Please try and arrive on time for your session so that you can enjoy the full 45 minutes to explore ZooTown. Visitors need to arrive no later than 10 minutes after your session start time. For example, if your time slot is 10.30am, the last entry time is 10.40am. Doors close 10 minutes after the session start time.
Gold members, Fellows and Patrons enter free into ZooTown, but you still need to book online in advance. Silver members and non-members pay £1 per child.
Please buy ZooTown tickets before arrival. Last online sales are 9am on the day of the session.
We are not currently offering private hire sessions for ZooTown.
Sessions will be available for schools, bookable directly with our friendly Learning team. Please do not book online for schools. Find out more about school sessions here.
As part of our ZooTown deep cleaning regime, we will be closing ZooTown for one full day per month to undertake full deep cleaning and fogging of the area. This will be carried out on the following dates:
- Tuesday 3 February 2026
- Monday 2 March 2026
- Monday 23 March 2026
- Monday 27 April 2026
- Monday 18 May 2026
- Monday 22 June 2026
- Thursday 16 July 2026
- Monday 7 September 2026
- Monday 5 October 2026
- Monday 9 November 2026
- Monday 7 December 2026
Tickets will not be available to book on these days and ZooTown will be closed for the full day.
ZooTown Gifts
Bring the magic of ZooTown home
Shop our collection of animal toys, books, clothing, and more!